Standard Chartered Indonesia 24-hour call center is indeed needed by consumers, especially those who have a debit or credit card. Because, many customers or consumers who experience problems in transacting. So the role of this call center service is needed to help solve problems.
Especially in the corona pandemic season, many people have to stay at home and avoid crowds. For this reason, all services related to Standard Chartered card complaints or complaints will be carried out online.
In addition, you can contact the call center service so that all complaints or complaints can be resolved immediately. So, you don’t need to come to the Standard Chartered branch office to find a solution to the obstacles experienced. Now, Standard Chartered call center center can help you overcome these obstacles.
So, you can go back to using standard chartered products that are problematic just by contacting the information service center provided by the company. In addition, you also remain safe from the threat of the covid-19 virus because all services are now digital-based.
List of Complaints That Can Be Resolved by Standard Chartered Indonesia Call Center 24 Hours
Since the coronavirus outbreak hit Indonesia, several large companies including Standard Chartered have optimized the role of call centers to serve all complaints and obstacles experienced by consumers. So, customers do not need to come to the office to take care of all obstacles in using banking services.
Because, call center services will help customers in overcoming the problems faced. Generally, the complaints experienced by these customers are not too fatal. Therefore, here is a list of complaints that can still be overcome by the call center from Standard Chartered Indonesia. Among them are as follows:
- ATM Card Swallowed in Machine
If the ATM card is swallowed in the machine, then you don’t need to panic. You only need to contact the Standard Chartered Indonesia 24-hour call center that is on standby to help. Then, tell them if your ATM card is swallowed.
So, you only need to come to the nearest branch office to get a replacement ATM card. The condition is, you only need to bring an ID card or passport.
- Atm Card Replacement for Lost and Damaged
If you want to replace the old ATM with a new one, then you are advised to contact the call center immediately. Then, mention your ATM number. Then, please take a new ATM card at the nearest branch of the office.
If the ATM card is lost, then you must bring a loss letter issued by the police agency. You are also required to bring your ID card / passport and passbook. Once it is declared valid, then you get a replacement ATM card.
- Failed to Make a Transaction
If your balance is deducted but the transaction is declared a failure, then you are advised to immediately contact the Standard Chartered Indonesia call center service 24 hours.
The goal is that you get accurate information about the cause of failure to make transactions. Don’t forget, when contacting this call center you must attach a transaction slip (if any), the hour, date, location of the transaction, as well as the account number and ATM card number.
Estimated Time Needed to Process Customer Complaints
After you contact the call center of Standard Chartered Bank to convey obstacles or complaints in transacting, the bank will take the necessary steps.
For the replacement of standard chartered Indonesia’s new ATM card, it takes about 14 working days. In addition, the replacement of ATM Bersama or Prima also requires about 14 working days since you contacted standard chartered Indonesia call center service 24 hours.
After you contact the call center service, you will get an SMS notification regarding the complaint submitted. And if the process of creating a new card has been completed, you also get an SMS notification related to the collection of a new ATM card.
For the replacement of a new Standard Chartered ATM card abroad, it takes at least 60 working days after you contact the Standard Chartered Indonesia call center 24 hours. The process is also almost the same in terms of the length of work on replacing mastercard network ATM cards.
So, it’s good for consumers to keep atm cards issued by Standard Chartered banks. Because the replacement of this new card takes a long time, which is between 14 days to 60 days (depending on the type of ATM card owned by the consumer).
List of Standard Chartered Indonesia Call Centers that Serve Consumer Complaints 24 Hours
Standard Chartered Bank is a multinational corporation. So, the company provides call center services quite diverse. There are 2 lists of Standard Chartered Indonesia call centers 24 hours active to serve complaints from consumers. First, an interactive phone call center.
This call center is on average used by consumers in conveying problems. Because, using this interactive phone, consumers can submit complaints directly. Then, the consumers also get answers from call center officers without any time lag long enough.
It’s just that you have to spend money to contact the Standard Chartered Indonesia call center through an interactive phone service. If your pulse runs out, then the call will be disconnected in the middle of the road. Therefore, make sure you have enough credit balance when contacting the call center service from Standard Chartered.
Second, you can use the call center option from social media. To reach millennials, Standard Chartered has alerted call center officials to answer all complaints and complaints submitted by consumers through social media such as Instagram, Twitter, or Facebook.
That way, you can save expenses because there is no cost when you contact the Standard Chartered Indonesia call center 24 hours . It’s just that officers take longer than through interactive phone lines to answer complaints or complaints through social media.
Therefore, you are advised to contact interactive telephone services if there are complaints that are important and urgent. If you want to ask questions or follow up complaints, then you can contact standard chartered call centers through social media.
How to Contact Call Center from Bank Standard Chartered Indonesia
If you want to contact the call center service from Bank Standard Chartered Indonesia, then the method is very easy. Noted, there are two methods of contacting the call center through interactive phone services. First, you can call by mobile phone at 68000.
For those of you who use landlines, there are 5 Standard Chartered Indonesia 24-hour call centers that are ready to serve depending on domicile. There are 5 call centers each spread across several major cities, namely Surabaya (031-5472888), Medan (061-4572888), Semarang (024-8450188), Jakarta (021-57999988), and Bandung (022-4219688).
You can also send an email via personal email to submit complaints or complaints at the id.contactcentre@sc.com address. You can also contact the call center via social media at Standard Chartered Indonesia (Facebook) or StanCart (Twitter).
As one of the multinational banks in Indonesia, Standard Chartered certainly provides call center services to respond to all complaints and complaints from customers. With this service, customers can immediately solve obstacles or problems without the need to go to the nearest branch office. Therefore, please choose one of the Standard Chartered Indonesia call centers 24 hours in accordance with the urgency of the obstacles you experience.