As one of the subsidiaries managed by State-Owned Enterprises, Telkomsel’s call center is always provided by the manager. This company engaged in telecommunications does provide a company service information center that aims to respond to all consumer complaints and questions.
In the midst of this coronavirus pandemic, the role of the call center as an information center of the company is very important. Many branch offices of Telkomsel were forced to close to prevent the spread of the coronavirus in Indonesia.
In addition to providing call center services via interactive telephone connections, Telkomsel also provides special emails to handle complaints related to service products. In addition, there are also social media accounts managed by call center officers that answer all complaints and questions from users. So, now users can easily connect with the call center of Telkomsel company.
Telkomsel Call Center Functions and Roles in Serving Consumers
As a company engaged in telecommunication networks, Telkomsel certainly provides a variety of saving packages for consumer needs. One of them is phone packages, SMS packages, and internet data quota packages. However, there are still many consumers who do not know the meaning of Telkomsel services.
So tidak wonder if consumers will contact the call center service to ask for an explanation from the package. But in addition, there are several functions and call center roles provided by Telkomsel. Among them are as follows:
- Providing Product and Promo Information from the Company
First, the function and role of this Telkomsel call center is to inform related product information provided by the company. As a company engaged in telecommunications, Telkomsel always innovates in providing packages needed by consumers.
Thus, the call center is trusted to explain all product information to customers. In addition, the role of the call center is also needed by the company, especially for promo campaigns held by the company.
- Providing Solutions to Problems Experienced by Customers
Second, this call center service is also used to notify customers regarding the handling of problems that are being experienced. Call center services also have the right to deal with problems or obstacles that are facing consumers.
However, if a problem is reported regarding technical or network constraints. Then, the call center will forward the report to the relevant section. You only get a report ticket number from Telkomsel’s call center.
- Record All Customer Complaints So that They Can Be Used as Evaluation Materials
Third, every call center officer from Telkomsel is obliged to record all complaints, complaints, criticisms, and suggestions submitted by customers. Because, from the complaints and input from users, this is the evaluation material related to telkomsel products.
If the customer does not like the product package from Telkomsel, then the company will replace the package. That way, all customer complaint records can determine whether the package provided by Telkomsel is in accordance with the customer’s wishes or not.
Telkomsel Call Center Comparison compared to Other Telecommunication Company Call Centers
The call center provided by Telkomsel is quite responsive when compared to other competitor companies. This is due to two factors. First, consumers never complain about product package services managed by Telkomsel.
Second, call center services are provided for 24 hours with officers who are quite capable. So, all complaints experienced by consumers can be handled immediately. Tidak wondered if the call center from Telkomsel always provides the best for consumers.
In addition, Telkomsel provides several methods of contacting call center services for consumers who want to complain about product problems. Noted, there are 3 methods that you can use to contact the information center service provided by Telkomsel.
You can contact the call center from Telkomsel via interactive phone connection, send a direct message through social media, or access the “My Telkomsel” application to complain about telkomsel products.
Generally, all call center services provided by Telkomsel are active for a full 24 hours. So, your complaint can be heard by the company as long as you contact it. And there is no time limit to contact this Telkomsel call center service .
Difference between Call Center Services Provided by Telkomsel
As one of the “red plate” subsidiaries, Telkomsel certainly wants to be a company in the field of the best telecommunications in Indonesia. Market segmentation that began to penetrate millennials has certainly been taken into account carefully. Therefore, call center services are divided into 3 methods.
The first method is through an interactive telephone connection. This service is often used by customers who need a solution to the problem directly. Because, the connection via interactive phone is fast in handling. However, sometimes the operator charges a fee to contact the call center by telephone.
The second method is to submit complaints through social media short messages or direct messages. Telkomsel call center via social media is often chosen by millennials. Millennials always use social media to socialize.
However, this method is considered slower in dealing with problems. Because, call center services need more time to answer complaints or questions that you ask.
The third method is through the My Telkomsel application. By using My Telkomsel service, you can submit complaints or complaints about Telkomsel product packages.
Because, in the application there is a live chat feature so that you respond to the officer’s response to complaints submitted will be quickly responded to. In addition, you can buy credit or data package quota directly from the My Telkomsel application. The complaint submission process will be responded directly by Telkomsel call center officers.
How to Contact Call Center Service from Telkomsel
Contacting the call center service from Telkomsel is indeed not difficult. It’s just that you have to choose a method to contact the call center service. If you use the service through an interactive telephone connection, then you can directly call 0807-1811-811.
You can contact this number for all Telkomsel customers. For HALO Card users, you can call 133 (toll-free). And SimPATI and US Card users, you can call 188 (charged a credit fee if lifted by the call center officer) or 155 (toll-free).
For those of you who plan to contact the call center through social media, then you can use a personal account to submit a complaint. Please find Telkomsel (Twitter) or Telkomsel (Facebook and Instagram) accounts. Then, send a message through the direct message feature to Telkomsel’s call center on social media. Don’t forget, make the complaints you have experienced.
And the last method is through the My Telkomsel application. First, please download, install, and register your account first. Then, there is a menu “contact call center or CS”. And then, make the complaints you’re having. After that, the call center will answer all complaints or questions asked.
As one of the subsidiaries managed by the State, Telkomsel certainly provides a call center to serve customer complaints or questions. There are 3 methods so that you can connect with call center services. So, please choose one way to contact Telkomsel’s call center to submit complaints or questions about the product.