BTN call center, help solve your banking problems
As a banking customer, a BTN call center can be the solution when you encounter a problem. Not infrequently, delicate problems in the banking administration can only be solved with the help of calls, without customers having to come to the branch.
Customers don’t just call consumers when they have complaints. This option can be used by customers to negotiate or question account creation issues. Some even use it to find the latest information in the bank.
Not infrequently, BTN call centers can be the solution of various kinds of complaints. You can negotiate a loan until the problem with the ATM disappears. These different problems can be easily solved when customers can take advantage of these features effectively.
However, not a few customers do not know the customer service number. This makes it difficult for some people to file complaints with the bank. Below is how to contact a BTN-owned call center that customers can contact.
BTN Bank Central Dial-in Numbers 2021
BTN’s call center is one of the services provided to customers to deal with bank complaints. By calling 1,500,286, customers will be directly connected to customer service provided by BTN.
BTN’s call center can handle your complaints for a full 24 hours. So if there is a problem outside of office hours, the customer can still make phone calls. For example, when you lose an item and an ATM also participates. Then just call the number and make a message.
Some mild cases, such as deposit confirmation and ATM loss reports, can be resolved directly without the need to come to the branch. So, if you withdraw the ATM loss case again, the customer can simply come to the office to pick up a new ATM without having to do the administrative process.
In case of a problem of speed and accuracy of calls, customers need to be patient if they do it during office hours. The phone will likely be queued when it calls several people at once. You can avoid this by making phone calls when office hours are over.
As a smart customer, you need to record the call number of the center. Because when there is a problem with your savings , the first step you need to take is to call the number. Do not hesitate and immediately report any complaints that occur as soon as possible.
How much does the BTN call center cost for customers
Call services can be made by anyone, both customers and customers. The cost of the call is certainly not free and has to be borne bythe e-pound penel. The total cost is consistent with the telecommunications service provider’s tariff used by the customer, so BTN does not set a fixed fee.
In some things, calls can cost a lot, but they can be free. If you have a phone bonus on the number, it is possible that no fee is charged when contacting BTN Bank. But when it’s a long and long affair, you need to prepare more credit.
Technically, the BTN call center is free, but the caller is still charged a call fee from the telecom operator. The bank itself does not accept money from your phone , since the service is used to solve problems owned by customers.
Customers who own savings at a BTN bank will not even be charged a deduction from their savings at this call. So do not worry about making consumer calls, because the bank will not charge a fee. A telecommunications operator that has a duty to provide you with the cost of the phone.
Customers are usually hesitant to make phone calls for fear that their savings balance will be deducted when they make calls. This is certainly not true, because the bank will not do so. The customer has the right to contact in case of a problem with his account.
The sooner you make a report when a problem occurs, the bank can quickly fix it. Banking problems that can drag on are usually more difficult to solve. So, as a wise customer, you need to report quickly if an irregularity occurs.
Latest BTN Syariah call center numbers in 2021
As one of the strategic business units of BTN bank, the consumer call number is the same as regular BTN. If you have savings at BTN Syariah Bank and want to file a complaint, call 1,500,286. When you contact him, you will be transferred to the Sharia division.
The cost of a subscriber’s calls also varies depending on the operator of the subscriber’s communication service provider. So you can charge or free depending on the phone bill. The duration of the call also affects the amount of costs that a person incurs when contacting the bank.
The BTN syariah call center is also used for consumer calls for 24 hours and outside office hours. So you don’t have to worry about making phone calls outside of office hours when there is a problem with your account. Customer service will continue to serve your needs as efficiently as possible.
It should be noted that this customer service will be used by many customers. So you have to be patient when your call is delayed. It is possible that the server is full because there are very many customers who contact the bank. If this happens, repeat it again for a while.
The highly recommended hour to make a call if you want the line to be quiet is at six in the evening. Nowadays, usually few customers have made consumer calls. So you can call customer service faster.
Never hesitate and call the bank for a complaint. The customer has the right and is obliged to report immediately if there is an irregularity in his account. The safety and convenience of customers are fully guaranteed by the bank, so do not hesitate to report your complaints.
Other numbers that can be contacted besides the BTN call center
In addition to using the call center of BTN Bank, you can also use the official phone number of some branches. If you call this line, there will be fewer chances of waiting in line. Branch numbers can also be used for faster troubleshooting.
Contact a branch in your city if you have an emergency complaint, such as a missing ATM or fraud. Customers can get more serious service if they call the branch number. You can get the number by coming directly to the office or asking for a central phone number.
It should be understood that the branch call is used only for emergency purposes of the branch client. Therefore, make sure that you contact the same branch as the savings account. For example, if you have savings at the Sukolilo Surabaya branch, call the branch.
If you call another branch , the customer may be redirected to contact another branch. This is naturally done by the bank to maintain the effectiveness of consumer calls. If too many connections accumulate, the service will not be optimal.
In fact, banking problems are very simple and easy to solve if the customer uses the right path. You don’t have to worry if there’s an error or problem in your savings account. Just contact the BTN call center and report a complaint or come directly to the nearest branch.